Refund policy

FLOWER SUBSTITUTIONS

While we will make every effort to keep your order as close to your order description or photograph as possible; we do reserve the right to replace certain elements if we feel they won't be as beautiful as they could be, or if that particular flower is not in stock.

We do, however, promise to deliver you a drop dead gorgeous arrangement, lovingly designed using our freshest of the fresh product.

48 HOUR FRESH FLOWER GUARANTEE

Flowers are a natural thing - and sometimes they behave in a way we can't predict. If you feel your arrangement has done something unpredictable that isn't making you smile, call us or email us as soon as possible with photos of the full arrangement with the area of concern in frame.

Our team may take up to 48 hours to follow up. We appreciate your patience with us!

In most cases we will gladly make a replacement once approved. Any orders outside of the 48 hour will not be honored as flower care and setting can gravely affect the blooms.

DAMAGES & ISSUES

Please inspect the order upon reception and contact us immediately, no later than 24 hours, if the item is defective, damaged or if the wrong item was received. Our team will evaluate the issue within 48 hours! Pictures are highly recommended, so please call us or email us as soon as possible and include photos.

FLOWER ORDER CANCELLATION

Upon receiving your order, our team promptly sources the blooms for your order! For this reason, we require a 48 hour notice prior to the scheduled pick-up/delivery date. Successful cancellations are eligible for store credit only.

Orders that have already been created can be redirected to a different location (additional delivery fees may apply) or be picked-up in store however, are not eligible for a store credit.

A LA CARTE & EVENT FLOWERS CANCELLATION

For a la carte and event flowers, due to the sourcing requirements and intensive preparations, our team requires 1 week notice prior to the scheduled pick-up/delivery date. Successful cancellations are eligible for store credit only.

CAFE, SHOP MERCHANDISE & GIFTS

Perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be refunded or exchanged and are all final sale.

Other items can be brought back within 48 hours for exchange or store credit. All items need to be in original packaging, unworn or unused and in perfect condition - accompanied with the receipt.

We can only offer exchanges of the same item (i.e. different scent is acceptable) to recipients - no store credit will be provided. Differences in price will be charged to the recipient.

SALE ITEMS AND GIFT CARDS ARE FINAL SALE, no exceptions.

UPDATING YOUR ORDER

For any changes in your order, call us or email us as soon as possible during store operating hours (Tuesday to Saturday 11am - 5pm) and our team will do their best to accommodate! If you’re contacting us after operating hours, call us or email us as soon as possible with a detailed note and our team will get back to you as soon as they humanly can.

UNDELIVERED / FAILED DELIVERY

If a recipient rejects the delivery, for whatever reason, Annam Studio will not provide a refund and cannot be held liable for the recipient’s decision.

If the wrong delivery address was provided, Annam Studio will not provide a refund and cannot be held liable for the sender’s negligence.

If the recipient was not home and the order had to be left at the delivery address without supervision, Annam Studio will not provide a refund and cannot be held liable for the order once it arrived.